Wageon Privacy Policy — How Your Information Is Protected

1 Introduction

Wageon ("we", "us", "platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains what information we collect when you use the wageon.app website and mobile application, why we collect it, and how your data is used and protected.

By using the wageon platform, you are considered to have read and agreed to this Privacy Policy. This policy is part of our Terms & Conditionsshould be read in conjunction with.

We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain language — so every user can easily understand it.

2 Information We Collect

Wageon only collects information necessary to provide its services. Full details are outlined below:

Information Provided at Registration

• Full Name (as per National ID)
• Date of birth (for age verification)
• Email Address
• Mobile Number
• Home Address (City & District)
• Preferred Currency

Identity Verification (KYC) Information

• Photo/scan of national ID or passport
• Selfie or live face verification (where applicable)
• Utility bill or bank statement (for address verification)

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Login Time & Session Information
• Gaming History & Transaction Records
• Usage patterns via cookies and tracking technologies

3 Purpose of Data Use

Wageon uses collected data solely for specified purposes. We never use your information in ways that are excessive or unrelated to those purposes.

• Account Management: For registration, login, password reset, and account security.
• Service Delivery: To facilitate gameplay, betting, deposits, and withdrawals.
• Identity & Age Verification: To complete the KYC process and meet legal compliance requirements.
• Fraud Prevention: To detect multiple accounts, money laundering, and suspicious activity.
• Customer Support: To respond to support requests, complaints, and inquiries.
• Contact: To send important updates, transaction confirmations, and security alerts.
• Responsible Gaming: To identify signs of excessive gaming and provide support to affected users.
• Service Improvement: To analyze user experience and improve the platform.

4 Cookie Policy

Wageon uses cookies and similar technologies on its site. Cookies are small text files stored in your browser that help improve site functionality.

Types of Cookies We Use

• Essential Cookies: Used to maintain your login session and ensure site security. The site cannot function without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which pages are most visited (non-personally identifiable).

You can disable cookies through your browser settings, though doing so may limit certain features on the site.

5 Sharing Data with Third Parties

Wageon never sells your personal data. However, limited information may be shared with trusted third parties solely for the purpose of providing our services.

• Payment Processors: To process transactions with payment partners such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: With authorized verification partners to complete the KYC process.
• Law Enforcement Agencies: In response to a valid court order or a request from a regulatory authority.
• Game Provider: Minimal data shared with relevant game providers to ensure gameplay.

6 Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements.

• Account Information: For the duration of active account and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: 7 years (financial regulatory requirement).
• KYC Documents: 5 years after account closure.
• Gaming History: 3 years, or until a legal request requires otherwise.
• Support Conversations: 2 years.

Once the designated retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

7 Your Rights

Under wageon's Privacy Policy, you have several important rights. Contact us at any time to exercise them.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of any data that is not required for legal compliance.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Marketing Opt-Out: You may opt out of promotional communications at any time.

8 Minor Protection

Wageon is not intended for users under 18. We do not knowingly collect any information from minors. Age is verified at registration, and additional documentation may be requested in cases of suspicion.

If a parent or guardian believes their child has registered by mistake, please contact our support team immediately — we will take action right away.

9 Security Measures

Wageon uses both technical and organizational security measures to protect your data.

• TLS 1.3 encryption across all data transmissions.
• All data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) available for your account.
• Regular security audits and penetration testing.
• Server access is restricted and monitored.
• Automatic alerts and session termination upon suspicious login activity.

10 Policy Updates

Wageon may update this Privacy Policy from time to time. Any changes will be reflected by a revised date at the top of this page. For significant updates, we will notify you via your registered email or a notice on the site.

Continued use of the site after any changes constitutes acceptance of the updated Privacy Policy.

11 Contact

For any privacy-related questions, complaints, or rights requests, please get in touch with us:

• Email: privacy@wageon.app
• General Support: support@wageon.app
• Live Chat: Help Center From page

Privacy-related requests are typically responded to within 7 business days.